FREE DELIVERY in the UK and above £50 International

Delivery & Returns

Delivery 

When you shop with us we will ship your order super fast and we will make sure you get your goodies no matter what! We normally dispatch same or next business day, UK time.
Shipping will be automatically calculated for you before you checkout so you see how much you pay.
Here is some info for our shipping methods but also check our FAQ if you are missing something.

  • We offer FREE SHIPPING in the UK and above £50 Internationally.
  • We use the postal service and DPD in the UK.
  • We use the postal service and couriers internationally.
  • We process orders Monday - Friday, excluding UK Bank Holidays.
  • All orders placed before 12:00 noon UK time will be shipped on the same day. Orders placed after 12:00 noon will be shipped the next day. Weekends don't count for next day delivery.
  • Shipping times are 1-2 working days for the UK, 4-20 working days for the rest of the world, depending on destination.
  • Check your account or Shipping Confirmation email for your tracking Number, if you have chosen a tracked service.
  • We always resend any items lost or damaged in transit. We own up and deal with any mistakes we do (rare as they are ;) ) so we will fix, resend, and keep you all spoiled if anything bad happens, at no cost to you.
  • We try to dispatch very fast so assume that no orders can be modified, cancelled or combined. We're happy to try if you get in touch immediately but there will be some luck involved. If your order has already started processing in our fulfilment centre, we won't be able to make any changes or cancellations.

 

Our shipping methods and costs

As a base, we offer free shipping in the UK through the normal post and very affordable international shipping, again through the post.

You can upgrade to DPD next day shipping in the UK for a small fee. You can also upgrade to an international tracked service through the post for a bit extra.

All orders placed before 12:00 noon UK time will be shipped on the same day. Orders placed after 12:00 noon will be shipped the next day. Weekends don't count for next day delivery.

We give you all these services for free above specific order values. Note that these amounts don't include taxes or shipping and are in GBP £. You'll be able to see these amounts in your chosen currency during checkout.

Shipping option Cost Free above
UK Shipping Free
Next Day UK Shipping £3.50 £60
International Shipping £3 £50
Tracked International Shipping £8 £90

 

Please note that we are not able to offer non-tracked shipping services to some countries. Problems with the postal services in these countries cause too many parcels to get lost or ridiculously delayed if they are not tracked. Many companies choose not to ship to these countries but we are happy to try as long as we use tracked shipping.

Don't want to name and shame specific postal services here ;) so when you are in checkout you will notice if the normal shipping options are unavailable for your country.

Returns

  • Fill in the Returns form so your return can be processed quickly: Return A Product Form.
  • We offer FREE RETURNS in the UK.
  • For international orders return shipping is on you, sorry.
  • We accept all returns/exchanges and will refund you the cost of the items as soon as we receive them and pending review they are in satisfactory condition.
  • If you return your whole order, we will refund any shipping costs as well.
  • If you return a part of your order, we will only refund the cost of the items returned.
  • If we ask you to return a faulty or damaged item, shipping is on us by way of a refund on your order. If you already have a full refund, we will offer store credit on the value of the return shipping.
  • Items must be returned within 60 days of ordering. Please contact us as soon as possible to arrange a return.
  • Items must be unworn or in ‘As New’ Condition. Any items received with scratches we might not be able to refund you for.
  • Please pack them with care so they don’t get damaged while travelling back to us and obtain proof of postage when you return your items in case they get lost in transit.
  • For any more information or to arrange a return/exchange please contact us to set it up, it will be easy and painless! :)

Sign up for News and Offers!

Sign up to receive our daily email and get 50% off your first purchase.