FREE DELIVERY in the UK and above £150 International

FAQ

About Purchases

Ordering

Can I add things to my order after I placed it?

Can I cancel my order?

I need a very specific ring size, can you make it happen?

Can I have this design in another material or finish?

Can you substitute a gem for me?

Payments

My payment won’t get through, WTF?!

How can I use my Spell Points?

How do I use my coupon?

Your items are on sale with a reduced price, can I also use a coupon?

My bank charged me more than it says in the invoice you sent to me. Was I overcharged WTF!?

I want to order a gazillion pieces, can I get a discount?!?

Shipping

What shipping options do you offer?

Do you ship to my country?

I can only see an International Tracked/Signed/Express shipping option. I want my cheaper Standard shipping!

I can only see a UPS shipping option! What?!

Where can I track my order?

What are the transit times / delivery estimates within the UK?

What are the transit times / delivery estimates for the rest of the world?

I can't wait to get my jewellery, why isn't my order shipped?

Will you pay for any custom fees?

Returns & Refunds

Can I exchange my rings a different size?

Can I exchange my clothing for a different size?

Can I get a refund for my return?

My ring broke, can anything be done about it?

Stockists

Can I shop at a The Rogue + The Wolf store in person and try stuff on?

General Questions

Jewellery Materials and Care

What is the material the black jewellery are made of?

What is the material the steel jewellery are made of?

Can my jewellery wear off?

How can I take care of my black/steel jewellery?

How to prevent my skin from staining when wearing steel rings?

My steel ring is a different colour than the photo, why is that?

Other stuff

I'm a blogger and I want to work with you. What can I do?

OMG, I wanna model for The Rogue + The Wolf! Can I?

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