FREE DELIVERY in the UK and above £50 International

Delivery & Returns

Delivery 

When you shop with us we will ship your order super fast and we will make sure you get your goodies no matter what! We normally dispatch same or next business day, UK time.
Shipping will be automatically calculated for you before you checkout so you see how much you pay.
Here is some info for our shipping methods but also check our FAQ if you are missing something.

  • We offer FREE SHIPPING in the UK and above £50 Internationally.
  • We use the postal service and DPD in the UK.
  • We use the postal service internationally.
  • We process orders Monday - Friday, excluding UK Bank Holidays.
  • All orders placed before 12:00 noon UK time will be shipped on the same day. Orders placed after 12:00 noon will be shipped the next day. Weekends don't count for next day delivery.
  • We dispatch within one working day for most items except Sterling Silver pieces. These are made on demand and take around 6 weeks to make and ship out.
  • Shipping times are 1-2 working days for the UK, 4-20 for the rest of the world, depending on destination.
  • Check your account or Shipping Confirmation email for your tracking Number, if you have chosen a tracked service.
  • We always resend any items lost or damaged in transit. We man up and deal with any mistake we do (rare as they are ;) ) so we will fix, resend, and keep you all spoiled if anything happens, at no cost to you.
  • We try to dispatch very fast so assume that no orders can be modified, cancelled or combined. We're happy to try if you get in touch immediately but there will be some luck involved. If your order has already started processing in our fulfilment centre, we won't be able to make any changes or cancellations.

 

Our shipping methods and costs

As a base, we offer free shipping in the UK through the normal post and very affordable international shipping, again through the post.

You can upgrade to DPD next day shipping in the UK for a small fee. You can also upgrade to an international tracked service through the post for a bit extra.

All orders placed before 12:00 noon UK time will be shipped on the same day. Orders placed after 12:00 noon will be shipped the next day. Weekends don't count for next day delivery.

We give you all these services for free above specific order values. Note that these amounts don't include taxes or shipping and are in GBP £. You'll be able to see these amounts in your chosen currency during checkout.

Shipping option Cost Free above
UK Shipping Free
Next Day UK Shipping £3.50 £60
International Shipping £3 £50
Tracked International Shipping £8 £90

 

Please note that we are not able to offer non-tracked shipping services to some countries. Problems with the postal services in these countries cause too many parcels to get lost or ridiculously delayed if they are not tracked. Many companies choose not to ship to such countries but we are happy to try as long as we use tracked shipping.

Don't want to name and shame specific postal services here ;) so when you are in checkout you will notice if the normal shipping options are unavailable for your country.

Returns

  • We accept all returns/exchanges and will refund you the cost of the items as soon as we receive them and pending review they are in satisfactory condition.
  • Items must be returned within 30 days of receiving. Please contact us as soon as possible to arrange a return.
  • Items must be unworn or in ‘As New’ Condition. Any items received with scratches we might not be able to refund you for.
  • Unless you received damaged or faulty items, you will be responsible for any charges for shipping the items back to us.
  • Please pack them with care so they don’t get damaged while travelling back to us and obtain proof of postage when you return your items in case they get lost in transit.
  • For any more information or to arrange a return/exchange please contact us to set it up, it will be easy and painless! :)

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